PRIVACY POLICY
- At EKXpay, your privacy is a top priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with our platform.
- By accessing or using EKXpay, you consent to the collection and use of your personal data in accordance with this policy. Please read it carefully to understand our views and practices regarding your personal data.
- If you do not agree with this policy, we kindly ask you to refrain from using our services.
INFORMATION WE COLLECT
When you use EKXpay, we may collect different types of personal information to provide and improve our services. The types of data we collect include:
Personal Information:
We may collect the following personal details:• Full name
• Email address
• Phone number
• Residential or billing address
• Date of birth
• Payment information (e.g., credit/debit card details)
• Government-issued identification for verification (e.g., passport, driver's licence)
Financial and Transaction Data
• Bank account details (for payments or withdrawals)
Technical Information:
When you visit our website or use our services, we may automatically collect:• IP address
• Browser type and version
• Operating system and platform
• Device type (mobile or desktop)
• Information about your visit, including the pages viewed, time spent, and referring site
Cookies:
We use cookies and similar tracking technologies to personalise your experience and improve our services. Cookies are small files stored on your device that track certain information. You can control the use of cookies through your browser settings, but disabling them may limit your access to some features of EKXpay.
HOW WE USE YOUR INFORMATION
EKXpay uses the personal data we collect for various legitimate purposes, including:
Service Delivery
• To manage your account, including verifying your identity and completing the KYC (Know Your Customer) process.
• To provide customer support and resolve any issues you may have with our services.
Improving Our Services
• To monitor and analyse usage trends to improve the functionality and security of our platform.
• To ensure the proper functioning of our website and enhance user experience.
Security and Compliance
• To comply with applicable legal obligations, including anti-money laundering (AML) and fraud prevention laws.
• To detect and prevent fraud, money laundering, and other illegal activities.
• To maintain the security of our platform and protect user data.
Marketing and Communications
• To send you notifications about important updates, promotions, or new features, provided you have opted in to receive such communications.
• To personalise your experience by suggesting relevant services or offers.
DISCLOSURE OF YOUR INFORMATION:
WE DO NOT DISCLOSE YOUR DATA/INFORMATION but we may share your personal data with third parties, only in the circumstances listed below:
Service Providers:
We may disclose your personal information to trusted third-party service providers who assist us in operating our platform, processing payments, and providing services to you. These providers are required to keep your data confidential and use it solely for the purpose of providing the requested services.Legal Obligations:
We may disclose your personal information where we are legally required to do so, such as in response to a court order, government request, or applicable law enforcement authorities.Business Transfers
In the event that EKXpay undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner. In such cases, we will notify you before your personal data is transferred and becomes subject to a different privacy policy.
DATA SECURITY
EKXpay is committed to maintaining the security of your personal information. We use a variety of technical and organisational measures to protect your data, including:
Encryption:
All sensitive information, such as payment details, is encrypted using Secure Socket Layer (SSL) technology.Access Controls:
Only authorised personnel are granted access to personal data, and they are required to maintain strict confidentiality.Regular Audits:
We perform regular security audits to identify and address any vulnerabilities in our systems.However, please note that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
DATA RETENTION
We will retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, or as required by law. This means that:
Transaction and financial data will be retained for tax, accounting, and regulatory compliance purposes.
KYC information may be stored for a period of time after you cease using our services, as required by legal obligations related to anti-money laundering laws.
If you request to close your EKXpay account, we will securely delete or anonymise your personal data unless we are required to retain it for legal or regulatory purposes.
YOUR RIGHTS
Under applicable data protection laws, you have several rights in relation to your personal data:
Access:
You have the right to request a copy of the personal data we hold about you, and to request information on how we process it.Correction:
If any of your personal data is inaccurate or incomplete, you have the right to request its correction or update.Data Portability:
In certain circumstances, you have the right to request that we transfer your personal data to another service provider in a structured, commonly used format.Objection and Restriction:
You may object to or request a restriction on the processing of your personal data if you believe it is being processed unlawfully or beyond the legitimate purposes outlined in this policy.To exercise any of these rights, please contact us at ekxpayltd@gmail.com We will respond to your request within the timeframe required by law.
INTERNATIONAL DATA TRANSFERS
EKXpay may transfer and store your personal data outside your country of residence, including to countries that may not provide the same level of data protection as your home country. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of standard contractual clauses or reliance on approved certification mechanisms.
CHANGES TO THIS PRIVACY POLICY
EKXpay reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you of significant changes via email or through our platform. It is your responsibility to review this policy periodically. Continued use of EKXpay following any changes constitutes your acceptance of the updated Privacy Policy.
CONTACT INFORMATION
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please feel free to contact us at ekxpayltd@gmail.com